These Terms & Conditions govern your use of the kitayamachu platform. Please read them carefully before creating an account or placing any wagers. By registering, you confirm that you have read, understood, and agreed to these terms in full.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you and kitayamachu. Use of the kitayamachu platform in any capacity — including browsing, registering, depositing, or playing any game — constitutes acceptance of these terms. If you do not agree, you must not use the platform.
These Terms & Conditions ("Terms", "Agreement") govern the relationship between you ("User", "Player", "You") and kitayamachu ("Company", "We", "Us", "Our"), the operator of the online gaming platform accessible at kitayamachu.net. The Company is a duly licensed operator under the regulatory authority of the Philippine Amusement and Gaming Corporation ("PAGCOR").
By accessing, registering on, depositing funds into, or playing any game available through the kitayamachu platform, you irrevocably agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which are incorporated herein by reference. These Terms apply to all users of the kitayamachu platform regardless of the channel of access (web browser, mobile browser, or any other approved access method).
kitayamachu reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of any amendment shall constitute your acceptance of the revised Terms. You are responsible for reviewing these Terms periodically. The date of most recent revision appears in the "Last Updated" field above.
Access to the kitayamachu platform and participation in any real-money gaming activity is strictly restricted to individuals who satisfy all of the following eligibility criteria:
kitayamachu employs mandatory Know Your Customer ("KYC") identity verification procedures. All players are required to submit valid government-issued Philippine identification documentation prior to the processing of any withdrawal request. The Company reserves the right to request additional documentation at any time for compliance purposes.
Age Restriction: kitayamachu strictly enforces the 21+ age requirement mandated by PAGCOR. Any account found to belong to a person under 21 years of age will be immediately closed, all balances will be forfeited, and the matter may be reported to the relevant regulatory authority.
To access real-money gaming features on the kitayamachu platform, you must create a registered account. By registering, you represent and warrant that:
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. kitayamachu will never request your password via any communication channel. You must notify kitayamachu immediately at support at kitayamachu.net if you suspect unauthorized access to your account. The Company shall not be liable for any loss or damage arising from your failure to maintain adequate security of your account credentials.
kitayamachu reserves the right to verify account information at any time and to suspend or permanently close any account where verification cannot be completed to the Company's reasonable satisfaction. Accounts that remain unverified for an extended period may have withdrawal functionality suspended pending completion of KYC procedures.
The kitayamachu platform accepts deposits via the following Philippine payment methods: GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, and other approved payment channels as published on the platform from time to time. All deposits are denominated in Philippine Peso (PHP / ₱).
kitayamachu does not charge a fee for processing standard deposits. However, your payment service provider (e.g., your bank or e-wallet provider) may impose their own fees for which kitayamachu accepts no responsibility. The Company reserves the right to refuse any deposit at its reasonable discretion, particularly where there is suspicion of money laundering or other prohibited financial activity.
Players may request withdrawal of funds from their kitayamachu wallet at any time, subject to the following conditions:
kitayamachu reserves the right to conduct additional security and fraud checks prior to processing withdrawal requests. Players may be required to provide supplementary documentation during such reviews. Withdrawal requests suspected to involve fraudulent activity, bonus abuse, or money laundering will be suspended pending investigation and may be declined with funds held pending regulatory referral.
kitayamachu may offer promotional bonuses, free spins, cashback offers, and other incentive programs to registered players. All bonuses and promotions are subject to the specific terms disclosed at the time of each offer, in addition to these general Terms.
All games available on the kitayamachu platform — including but not limited to slot games, live casino table games, bingo, and fishing games — are provided for entertainment purposes and involve elements of chance. kitayamachu does not guarantee any outcome, minimum return, or profit from gameplay.
The kitayamachu platform's electronic games operate using certified Random Number Generators ("RNG") that have been independently audited for fairness. Live dealer games use physical cards, dice, or wheels operated by trained professional dealers in a monitored studio environment.
kitayamachu publishes Return to Player ("RTP") rates for all available slot titles. These rates represent the long-run statistical average return and are not indicative of expected returns in any individual gaming session. Short-term results may deviate significantly from published RTP figures.
Wagers once placed and confirmed cannot be cancelled or reversed. In the event of a game malfunction, network disconnection, or technical failure during a session, kitayamachu will resolve the matter in accordance with its technical error policy. Any wager that cannot be completed due to a technical error attributable to the platform will be refunded to your wallet.
The following actions are strictly prohibited on the kitayamachu platform and constitute grounds for immediate account suspension, forfeiture of balances, and potential referral to law enforcement or regulatory authorities:
kitayamachu is committed to promoting responsible gaming practices in accordance with PAGCOR regulatory requirements and industry best practices. The platform provides the following responsible gaming tools, accessible to all registered players through their account settings:
If you believe your gambling habits are causing harm to yourself or others, kitayamachu strongly encourages you to use the self-exclusion facility immediately and to seek assistance from the National Council on Problem Gambling Philippines. Visit our Responsible Gaming page for detailed guidance and support resources. kitayamachu employees will not judge you for seeking help — it is the responsible and correct thing to do.
All intellectual property on the kitayamachu platform — including but not limited to the kitayamachu brand name, logo, website design, user interface, game content (where licensed by the Company), text, graphics, and software — is the exclusive property of kitayamachu or its licensed third-party suppliers and is protected under Philippine and international intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the kitayamachu platform for your personal entertainment purposes only. You may not reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content from the platform without prior written authorization from kitayamachu.
To the maximum extent permitted by applicable Philippine law, kitayamachu, its directors, officers, employees, agents, and licensors shall not be liable for:
Where kitayamachu's liability cannot be excluded under Philippine law, the Company's total aggregate liability to you shall not exceed the total value of funds held in your kitayamachu wallet at the time the relevant claim arose. Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot be lawfully excluded under Philippine law.
kitayamachu reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice where:
You may request voluntary closure of your account at any time by contacting kitayamachu support. Upon voluntary closure, any remaining balance will be withdrawn to your verified payment method following completion of any outstanding wagering requirements. kitayamachu will retain your account records for the period required by PAGCOR regulations and applicable Philippine law.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. The kitayamachu platform is operated under the licensing framework established by PAGCOR.
In the event of any dispute arising from your use of the kitayamachu platform, you agree to contact kitayamachu support in the first instance to attempt an informal resolution. If a dispute cannot be resolved informally within thirty (30) days, either party may escalate the matter to PAGCOR's player dispute resolution process. Subject to PAGCOR's jurisdiction, any unresolved disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.
kitayamachu reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Company will endeavor to provide reasonable advance notice to registered players via the email address or phone number associated with their account. The "Last Updated" date displayed at the top of this page will reflect the date of the most recent revision.
Your continued use of the kitayamachu platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure as described in Section 12. It is your responsibility to review these Terms periodically.
If you have questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the kitayamachu platform, please contact us through the following channels:
kitayamachu's support team is staffed with Tagalog-English bilingual agents and will aim to respond to all formal written inquiries within two (2) business days.
Regulatory Authority: kitayamachu is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). If you believe your complaint has not been addressed satisfactorily by kitayamachu, you may escalate your complaint directly to PAGCOR through their official regulatory channels.
kitayamachu enforces the PAGCOR-mandated minimum age of 21 years through mandatory KYC identity verification. No exceptions. Underage accounts are permanently closed and balances forfeited under Philippine law.
All kitayamachu operations are governed by a valid PAGCOR license. This provides legal protection for Filipino players and ensures all games meet certified fairness and payout standards under Philippine regulatory oversight.
Each person may hold only one kitayamachu account. Duplicate accounts are prohibited and will result in permanent closure of all linked accounts and forfeiture of associated balances, including any bonus funds.
Player funds at kitayamachu are maintained separately from operational accounts. Withdrawals for fully verified accounts are processed to GCash or Maya in under five minutes. Your money is accessible when you want it.
All kitayamachu electronic games use audited Random Number Generators. Live casino games use real physical equipment. Published RTP rates are available for all slot titles. Fairness is a PAGCOR compliance requirement, not a marketing claim.
Deposit limits, session alerts, cooling-off periods, and self-exclusion are available to all kitayamachu players through account settings. If gambling stops being entertainment, kitayamachu provides the tools to help you step back.
Clear terms, fair games, instant GCash payouts, and 24/7 support — all under PAGCOR regulation. 21+ only.